Privacy Policy

Introduction

Titan Healthcare IT Services ("we", "us", "our", or "the Company"), a division of Titan Elite IT Services (TitanAssist), is committed to protecting the privacy of visitors to our website (https://titanhealthcareit.com). This Privacy Policy explains what information we collect, how we use it, and the choices you have. This policy complies with the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) where applicable to our operations.

Information We Collect

When you interact with our website, we may collect the following:

Information You Provide Directly

• Name, collected on contact and quote request forms.
• Email address, used to respond to inquiries and deliver requested resources.
• Phone number, used for follow-up calls regarding service requests.
• Practice or organization name, to help us understand your business context.
• Type of practice, such as urgent care, dental office, medical practice, pharmacy, or chiropractic clinic.
• Number of users or computers, to scope potential service engagements.
• Preferred contact time, used to schedule follow-up communications.
• Service of interest, indicating which IT services you are evaluating.
• Message or request details, any information you choose to share about your IT challenge.

Information Collected Automatically

• Source page and submission URL, captured when you submit a lead form so we can attribute inquiries to the originating page.
• Technical data, such as browser type, device information, and approximate location, collected through standard server logs and analytics tools.
• Cookies and similar technologies, used to remember preferences, measure traffic, and improve site performance.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries, quote requests, and free IT risk assessment requests.
• Contact you about the services you expressed interest in, including follow-up calls and emails.
• Deliver downloadable resources, guides, and checklists you request.
• Schedule consultations and on-site or remote support engagements.
• Improve our website, content, and service offerings based on visitor behavior and feedback.
• Comply with legal obligations and protect against fraudulent or unauthorized activity.

Legal Basis for Processing (GDPR)

For visitors in the European Economic Area, we process personal information based on your consent (provided when you submit a form), our legitimate interests in responding to inquiries and providing services, and to comply with legal obligations. You may withdraw consent at any time by contacting us.

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information with:

• Internal teams within Titan Healthcare IT Services and Titan Elite IT Services (TitanAssist) who handle sales and service delivery.
• Service providers who perform functions on our behalf, such as email delivery and analytics, under contractual obligations to protect your data.
• Legal authorities, when required by law, court order, or to protect our rights, safety, or property.

Data Retention

We retain information submitted through lead forms for as long as necessary to fulfill the purposes described in this policy, respond to your requests, and comply with legal obligations. Inactive lead records are reviewed and removed in accordance with our internal retention schedule.

Data Security

As a healthcare-focused IT services provider, we take data security seriously. We implement administrative, technical, and physical safeguards designed to protect personal information, including encryption, access controls, and secure data handling practices aligned with HIPAA and industry security standards. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete your personal information, subject to legal retention requirements.
• Opt out of marketing communications at any time.
• Withdraw consent for data processing where consent was the legal basis.
• Restrict or object to certain processing of your information.

To exercise any of these rights, contact us at support@titanassist.com. We will verify your identity before processing requests and respond within the timeframes required by applicable law.

California Consumer Privacy Act (CCPA)

California residents have the right to know what personal information is collected, request deletion of their personal information, and opt out of the sale of personal information. Titan Healthcare IT Services does not sell personal information as defined by the CCPA. To submit a request under the CCPA, contact us at support@titanassist.com.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where visitors come from. You can control or disable cookies through your browser settings; however, disabling cookies may affect functionality on portions of the Site.

Children's Privacy

Our website and services are intended for healthcare businesses and professionals. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

Third-Party Links

Our website may link to external sites that are not operated by us. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes are effective immediately upon posting to this page. The "Last updated" date at the top reflects the most recent revision. We encourage you to review this page periodically.

Contact

For privacy questions or to exercise your rights, contact us at support@titanassist.com or 1-800-921-7514, or by mail at 401 N. Brand Blvd. Suite 820, Glendale, CA 91203.